![]() ![]() Connect Customer Insights with Microsoft Graph and Power BI to incorporating audience intelligence to gain deeper customer insights and visualise these effectively through customised dashboards and reports, build custom apps with embedded customer insights using Power Apps and trigger workflows based on customer actions and signals using Power Automate.Ĭustomer Insights cards can also be embedded into your Dynamics 365 business applications or external applications to give your employees the information they need where they need it to drive informed action.ĭynamics 365 Customer Insights shouldn’t be confused with a platform through which customer interactions take place, such as a CRM system or Marketing Automation solution. Leverage the full power of the Microsoft platformĭynamics 365 Customer Insights seamlessly connects with other Microsoft tools and the Power Platform to extend the solution. With Customer Insights (CI) you finally get that 360 degree customer view and all customer-focused employees, from sales to service staff, can do their work better and more effectively. Microsoft Dynamics 365 Customer Insights is a comprehensive solution to bundle your customer data and better understand the behaviour, needs and wishes of your customers. So how do you bring this data together into one complete profile? In addition, based on the right customer data, you want to be able to quickly steer and decide when it comes to products, innovation and service.īut most organisations have their customer data stored in many different places and customer processes take place in different applications. Personal and relevant relationships with customers are indispensable in order to compete. It is with good reason that customer experience is central in the digital transformation of many organisations. Successful companies distinguish themselves by putting their customers at the heart of everything they do. Understand and predict customer insight and behaviour with Customer Insights ![]() ![]() Microsoft Dynamics Support & Managed Services.Do you want to start modernising your Finance & Operations applications?ĭownload our e-book series on ERP modernisation. ![]()
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